Shipping Policy

A legal disclaimer

The explanations and information provided on this page are intended as general, high-level guidance on creating a Shipping Policy. They do not constitute legal advice and should not be relied upon as such. We cannot know your specific business circumstances or requirements in advance. Therefore, we strongly recommend that you consult with a qualified legal professional to help you understand and develop a Shipping Policy tailored to your business needs and customer relationships.

Shipping Policy:

Processing & Shipping Times

Paper and Framed Posters:
All paper and framed posters are made to order and shipped by JB Designs GB. Please allow 3–5 business days for production. After dispatch, delivery typically takes 3–6 working days within the UK.
International shipping times vary and will be communicated at checkout.
Metal Posters (Dropshipped):
Metal posters are custom-made and shipped directly from our manufacturing partner. Production takes approximately 5–10 business days, with shipping times as follows:
- UK: 7–14 business days after production
- International: 14–28 business days after production

Please note shipping times are estimates and may be affected by demand or customs.

Branding & Packaging

Paper and framed posters arrive with JB Designs GB branding and packaging.
Metal posters are shipped in packaging from our manufacturing partner and may display their logo or business name.

Issues, Damages & Contact Timeframes

Paper and Framed Posters:
If your poster arrives damaged or incorrect, please contact us within 48 hours of delivery at [your email address]. We will take responsibility for shipping damages or errors on our part.
Metal Posters:
For metal posters, you must contact us within 36 hours of delivery if there is any damage or issue. This is required so we can promptly communicate with our supplier to resolve the problem.

Customer Responsibilities

Please ensure all shipping and customisation information you provide is accurate. We are not responsible for issues caused by incorrect addresses, misspelled names, or other wrong details supplied by customers.
We do not cover damage caused after delivery due to customer handling.

Customs & Import Duties

International customers are responsible for any customs fees, taxes, or import duties applied by their country.

Shipping Delays

While we strive to deliver on time, delays outside our control (e.g., courier issues, customs hold-ups, or production backlogs) can occur. We will keep you informed and do our best to minimize delays.

For any questions or concerns regarding your order, shipping, or issues, please reach out to us at:
@jbdesignsgb@outlook.com